Visitor-centered. Civic-minded. Diverse. Inclusive. Welcoming. Responsive. Participatory. Learn how these qualities of 21st-century museums are impossible without an inner core of institutional empathy: the intention of the museum to be, and be perceived as, deeply connected with its community. Conversation will cover key issues including building social and cultural capital, caring for your community, bridging barriers and creating empathy by design.


  • Rainey Tisdale
  • Janeen Bryant
  • Stacey Mann
  • Elissa Frankle