Conversations about societal issues, controversial artifacts and art, emerging technologies and sensitive historical topics are essential, keeping museums relevant and honoring visitors’ concerns and inquiries. This session will explore proven training methods, including improv and theatrical techniques, for empowering staff to converse with visitors in a meaningful and positive way. Session participants will receive hands-on exercises and supportive materials.


  • Stephanie Long
  • Catherine Hughes
  • Heather Barnes
  • Todd Norris