To your guests, frontline staff are the museum. Join a moderated conversation with four museums about the way they hire, onboard, train, manage, evaluate, retain and develop staff. We’ll discuss why attitude is so important in hiring for frontline positions; consider techniques in getting these staff up to speed, retaining and developing them; and how the Affordable Care Act may impact how we hire and schedule part-time staff. The audience will be invited to join the conversation.


  • Daniel Stewart
  • Stephanie Wood
  • Samuel Vasquez
  • Colleen Higginbotham