Is strategy the most important organizational challenge? What if how we treat our community, our audiences and each other is the key to activating our mission? Disney, Nordstrom, Netflix and Zappos all adhere to a workplace culture. But museums are an entirely different kind of organization. Or are we? Learn how the Minneapolis Institute of Arts developed, formalized and embedded a workplace culture where everyone delivers excellent service to both internal and external audiences.


  • Michele Nichols
  • Matthew Welch
  • Kristin Prestegaard
  • Eric Bruce